Support

YOo is run by real people at a real address. Here is how to reach us, and what to expect when you do.

Who operates YOo

CREATIVE ADVANCED TECHNOLOGIES Co.
Office 1104, Bay Square 01
Business Bay, Dubai
United Arab Emirates

Email: support@theyoo.app
Telephone: +971 54 578 0487

Getting help

Write to support@theyoo.app in Arabic or English. We aim to answer within two working days.

It helps to tell us the phone number on the account, which phone and version of YOo you are using, and what you saw. Please do not send us your verification code, and do not send us anything sensitive that we do not need in order to help.

Many questions are answered on the questions page — particularly the code not arriving, and what happens if you lose your phone.

If you cannot sign up

Your verification code arrives as a WhatsApp message, so the number you are registering must have WhatsApp working on it. There is no SMS alternative — a number without WhatsApp cannot register at all.

If the code does not arrive, check that first. Then wait 60 seconds and ask for another; you can request five codes for one number in 24 hours. If nothing arrives at all, write to us and tell us the number you are trying to register.

Reporting abuse

If someone is harassing, threatening, or sending you unwanted content, you can block them from inside the app, which stops their messages and calls immediately, and you can report them to us from the same screen.

We act on abuse reports within 24 hours. Depending on what we find, we remove content that we are able to reach, suspend the account, or bar the number from registering again. Our terms of service set out what is not allowed, and there is no tolerance for it.

You can also report abuse by email to support@theyoo.app with the word abuse in the subject. Because messages are end-to-end encrypted, we cannot see a conversation you have not reported to us — so a report needs to come from you.

If you or someone else is in immediate danger, contact your local emergency services first. We are not an emergency service.

Reporting a security problem

If you have found a vulnerability, write to support@theyoo.app with security in the subject. Tell us what you found and how to reproduce it. Please give us a reasonable chance to fix it before publishing. We will not pursue anyone who reports a genuine finding in good faith.

Your account and your data

You can ask us to delete your account at any time; see how to request it and what deletion erases. To ask what information we hold about you, or to have it corrected, write to us. We will ask you to prove control of the phone number first — otherwise anyone could make that request about you.